Your Returns Information
Our 'Love it' Promise
We want you to LOVE every element of your Storm Botanicals Skin experience, and as an independent, family-owned company, we are deeply committed to giving you the very best of us. All our ingredients are displayed on our website allowing you to check for ingredients you may be sensitive or allergic to, and if you have any concerns at all please contact us and we will help in any way possible. If you should ever need to make a return, we'll make the process as stress free as possible. Once your return is authorized, you'll receive simple step-by-step instructions and, if required, a shipping label via email.
Still hoping the product you chose will work for you?
Sometimes a little tweak is all it takes to find your perfect fit. We welcome the opportunity to work alongside you to explore if we can facilitate a match with your unique needs and the product you’ve chosen. Reach out to info@stormbotanicals.com.au or provided contact form and we can go deep over email to share our favourite tips & tricks to help you make the most of our products.
Still want a refund? No problem, we have you covered.
What items are returnable?
Our complete collection is returnable with the exception of our digital gift cards. Eligible items must have been purchased directly from Storm Botanicals within the last 30 days. If your item falls outside of these requirements, please email us info@stormbotanicals.com.au, or contact form provided for further guidance.
What if my items are incorrect or damaged?
We always aim to ensure you receive what you ordered in excellent condition, but we understand that sometimes things go wrong (the joy of being human). Please let us know within 24 hours if you have received incorrect or damaged items and these will be replaced free of any charges. You will be required to upload a photo of damaged or incorrect items prior to any replacement being arranged. You can do this by using the contact form provided. Include full details and order number. If you do not have your order number we will do our best to find your order.
What items are non-returnable?
Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return.
Our digital gift cards are not eligible for return or credit.
Need to cancel an order?
You are able to cancel an order by contacting us using the contact form provided, providing your items have not been shipped.
Should you have any further questions not answered here please reach out to us.
Your Shipping Information
How Delivery Works
Your parcel will usually be ready to be picked up within 24 hours unless ordered in really busy periods like Christmas etc. - then it may take a little bit more. Once it has been picked up you will receive an email letting you know and you will then be provided a tracking link to keep check on where your parcel is and approximately when you should receive it.
If you do not provide us with an email at time of order follow instructions below:
- We will give you a Sendle tracking code
- You will need to go to https://try.sendle.com/tracking and enter the unique code to check parcel delivery details.
How long does delivery take?
Same city deliveries are usually next day delivery. For other areas it may take 2-3 days. Remote areas, please check on your tracking link.
Didn't receive your items?
Within the email you will receive from Sendle you will have a link that you can click on if you have not received your parcel and they will take it from there. If for some reason you have not been able to sort this out, please reach out to us with all your information and order number and we will investigate for you. However, you must first go through the delivery company's process first or we will not be able to assist you. Please note that we reserve the right to not replace or refund items that have been deemed 'delivered'.
What happens if I am not home?
With all parcels under 1kg there is an automatic 'authority to leave' in place. However, if the delivery is deemed unsafe to leave or they cannot access the premises then you will be left a card with instructions for collection or re-delivery. Please note that while most re-deliveries are covered by us, there are some circumstances may incur a small fee which is not payable by us. The company will let you know when you contact them if this is the case. For parcels over 1kg you will have the option of signing for parcel or giving 'authority to leave'.
Can you use a P.O Box to receive parcels?
Parcels cannot be delivered to a P.O Box at this stage
SENDLE DOES NOT SHIP TO EVERY POST CODE IN AUSTRALIA (MOST) AND WE WILL THEN USE AUSTRALIA POST. IF THIS IS THE CASE WITH YOUR PARCEL YOU WILL BE NOTIFIED OF TRACKING AND DETAILS AT TIME OF DESPATCH. THERE MAY BE SLIGHTLY DIFFERENT DELIVERY TIMES, ETC. BUT YOU WILL HAVE THIS INFORMATION AVAILABLE ON YOUR TRACKING EMAIL.